Returns.
14 days. No quibble. Same parts desk, same human, same email. Here's how it works.
Return window
14 days
From the date you receive your order, under the UK Consumer Rights Act.
Refund time
2-7 days
Refund issued within 2 working days of receipt. Card-issuer settlement adds 3-5 days.
Warranty
24 months
Standard manufacturer warranty on all stocked hardware. Independent of the returns window.
How to return an item.
- 01
Email returns@
Include the order ref + a one-line reason. We reply within one working day with an RMA number.
- 02
Package it
Repack in the original packaging if possible. Include the RMA slip we sent you.
- 03
Send it back
Use any tracked service to our Middlesbrough address. We recommend keeping the receipt.
- 04
We refund
On receipt, we QC the item then refund the original payment method within 2 working days.
- Items in original packaging, unused
- Items with all included accessories
- Items returned within 14 calendar days
- Items showing a manufacturer defect (any time within 24 months)
- Items damaged in transit (notify within 48h)
- Cut-to-length items (gasket, weatherseal sold by metre)
- Items installed or showing fitting marks
- Custom-machined or bespoke parts
- Cylinders with cut keys (excluding faulty units)
Email our returns desk.
Include your order ref and a one-line reason. We'll reply with an RMA number and the return address within one working day.