Frequently asked questions.
The answers our parts desk gives most often — across orders, fitting, delivery, returns, and trade accounts.
What payment methods do you accept?
All major UK debit and credit cards via Stripe. Trade-approved accounts can pay on 30-day terms invoiced at month-end. We also accept BACS / Faster Payments for orders over £500 — contact the sales desk.
Can I edit or cancel an order after placing it?
If the order hasn't been picked yet (typically within 1 working hour of placement), yes — call us straight away on +44 1642 343 343. After picking we usually can't intercept, but we'll refund returned items under our standard returns policy.
Do you offer bulk discounts?
Yes — automatic 5% off basket subtotals over £200, 10% over £500. Trade-approved accounts have an additional account-level discount which stacks on top.
How do I get a VAT invoice?
Every order ships with a VAT invoice as PDF in the dispatch email. You can also re-download invoices from "My account → Orders" at any time.
Couldn't find the answer?
Our parts desk replies to email enquiries within 2 working hours, weekdays.