H.001 /Help centre
Fitting guides, measurement diagrams, and the answers homeowners actually search for.
Free. No email gate. Updated as our parts desk learns what trips people up.
Start here
The three guides everyone needs.
If you're new to door hardware, read these three before you order anything.
01
How to measure for a replacement roller
Width, depth, mounting centres. Three measurements and you're done.
4 min read Read guide02
Identify your part from a photo
A flowchart that takes you from "it's a metal thing" to an exact SKU.
6 min read Read guide03
Frequently asked questions
Returns, delivery surcharges, trade applications, warranty claims.
8 min read Read guideLibrary
Everything else, by topic.
Bifold doors
Locks & security
Windows
Still stuck?
Send us a photo. We'll do the legwork.
If none of the guides match, our parts desk identifies hardware from a single photo. Average response time: 2 working hours.